Job Summary:

Manage physical assets including device tracking, maintenance, management, repairs, and ordering.  Support systems analysts and tech teams with day-to-day issue resolution and movement of devices.  Maintain inventory and keep cycle counts.

This role is a Hybrid role with 3 days in and 2 days out.  During the first two to three months  it will be more in office to get trained and learn the role.

Be on-site and in-office during normal business hours (hybrid schedule) . Limited after-hours support for severity 1 issues only.

Essential Responsibilities

• Daily RMA processing using GSF standard operating procedures.
• Hardware troubleshooting and repair.
• Asset receiving and reconciliation.
• Managing hardware assets using Avalanche, Asset Panda, Meraki, and ServiceNow HAM.
• Manage asset inventories including stocking, just-in-time ordering, redeployment, replenishment, cycle counts, receiving, and other essential asset management functions.
• ServiceNow ticket management for device failures or repairs.
• Device staging and procurement to deliver to end users for production floor use.
• Manage asset deployments and reclaims (e.g., new hire/termination asset processes).

Device Management

• Assess the device operating system and provide recommendations.
• Support ongoing projects with device preparation and staging.
• Upgrade devices with the latest firmware.
• Experience with ticketing standards, practices, and workflows (ServiceNow, Jira, DevOps).
• Act as point person for all mobile devices, iPads, wireless printers, label printers, headsets, chargers, VoCollect, etc.
• Experience with RF devices/technologies related to WLAN and Bluetooth testing

Asset Management

• Experience with inventory and asset control methods, excellent organizational skills.
• Track and manage the movement of assets between facilities.
• Familiarity with IT governance processes to track equipment.
• Manage all repair and returns processes.
• Manage device maintenance contracts.
• Work with teams on equipment needs and create reports on counts and statuses.
• Recommend purchase strategies for equipment that have End of Life, End of Service, or out of warranty.

Training and Documentation

• Develop documentation for standard systems testing and user-acceptance testing.
• Develop user setup and configuration training manuals to streamline the deployment of new devices and implementations.
• Train other team members in device standards, processes, and methodologies.

Applications Support

• Adaptability to learn business applications used on devices (ex. Red Prairie, VoCollect, Microsoft Dynamics 365).
• Able to learn and use software tools to support device and asset management including Asset ServiceNow HAM, Panda, StageNow, SOTI, Avalanche, SplashTop, and VoCollect.

Work Ethic and Communication Skills

• Ability to work independently with limited supervision.
• Able to communicate effectively with team members.
• Desire to contribute to a highly collaborative team with enthusiasm and a positive attitude.
• Must be able to lift equipment up to 50 lbs.
• Must be highly reliable and organized, uphold a professional attitude, and adhere to company and customer policies and procedures.
• Perform all essential duties and responsibilities in a safe, ergonomic, and ethical manner.

TRAVEL EXPECTATIONS

• Regular travel requirements (15%) for implementations and go-lives.

MANAGEMENT RESPONSIBILITY

• None – Individual Contributor Role

EDUCATION /CERTIFICATION

• Two-year college required or applicable trade school or commensurate work experience.
• Any of these certifications are a plus:
• ITIL 4 Certifications: Foundation or Specialist
• CompTIA Certifications: A+, ITF+

EXPERIENCE

• 3 + years in an IT-related role (hardware/software support, asset management, or similar).
• Experience with MDM applications (Avalanche, SOTI, Mobile Iron, Azure) a plus!
• Experience with Zebra, Honeywell/VoCollect, and Printronix devices a plus!
• Managing hardware assets using ServiceNow HAM Avalanche, Asset Panda, Meraki
• Experience with ticketing standards, practices, and workflows (ServiceNow, Jira, DevOps)
• ITIL Incident Management, General Office Applications, Packaged Software, Remote Assistance Tools (SOTI, Avalanche, SplashTop, RDP/RDM)

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

Technical

• RF Device Configuration Management, Automated Testing Tools
• ITIL Incident Management, General Office Applications, Packaged Software, Remote Assistance Tools (SOTI, Avalanche, SplashTop, RDP/RDM)
• Microsoft Excel

Business

• Innovative Solutions
• Functional Writing, Test Plans 
• Quality Assurance & Controls, Release Management, Service Level Management, Strategic Sourcing, Technical Writing

Compensation and Benefits: 

At GSF, we believe that investing in our associates strengthens our culture and fuels our growth. We care about your well-being, and will support you with the following:

• Paid time off subject to eligibility, including paid leave (in compliance with state and local regulations), vacation, sick, holiday, jury duty, and bereavement.
• Comprehensive benefits package to support our associates and their families, subject to elections and eligibility: Medical, Dental, Vision, 401(k), Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Voluntary Insurance (Accident, Critical Illness, Hospital Indemnity, Legal, Life, and AD&D), Retirement Plan.
• Associate Development via Education Reimbursement and/or Scholarships, virtual courses, or classroom development experiences.
• Flexible work schedules (subject to your location and role).
• Please note that the compensation details listed in postings reflect the base pay only.
• Additional compensation including bonuses and car allowances are subject to eligibility.

The expected range for this position is $70,000 to $90,000 base salary per year, plus bonus.

Location, confirmed job-related skills, education, experience, and relevant training will be considered in setting the actual starting salary.